Archives

  • Consumer Decisions and Talent Retention
    Vol. 3 No. 2 (2026)

    This issue of SEAJSM brings together six empirical studies exploring consumer purchase decisions across digital platforms alongside workforce retention in the public sector. The articles examine logistics service quality and its effect on customer satisfaction and loyalty among Indonesian Gen Z TikTok Shop users, the drivers of mobile banking adoption in Cambodia through an integrated TAM, IDT, trust, and service quality framework, and the influence of public sector talent retention practices on brain drain in North-Central Nigeria. Three further studies from Phnom Penh, Cambodia investigate consumer purchase intention in cross-border e-commerce on AliExpress, the role of social media in shaping purchasing decisions, and the factors driving life insurance adoption among Cambodian residents. Collectively, these studies highlight the growing importance of trust, platform reliability, and organizational retention strategies in shaping consumer and workplace outcomes. Featuring contributions from Indonesia, Cambodia, Japan, the United States, and Nigeria, this issue reflects SEAJSM's continued commitment to publishing internationally diverse, empirically grounded research in service management.

    Geographic diversity:
    Indonesia Indonesia Cambodia Cambodia Japan Japan United States United States Nigeria Nigeria

  • Markets, Work, and Service Experience
    Vol. 3 No. 1 (2026)

    This issue of SEAJSM brings together six empirical studies exploring decision making, service experience, and organizational practices across a range of contemporary contexts. The articles investigate how employer branding and organizational reputation influence application intentions, what drives condominium purchase intention in Cambodia, how user satisfaction mediates continuance intention toward mobile payment adoption, the factors shaping consumer decisions to use GoFood in Indonesia, the impact of merit-based recruitment on public service quality and efficiency in Nigeria, and the role of agent empowerment in perceived fairness during hospitality customer service interactions. Collectively, these studies highlight the breadth of service management as a field, spanning digital platforms, housing markets, public institutions, and customer-facing service encounters. Featuring contributions situated in Cambodia, Indonesia, and Nigeria, this issue reflects SEAJSM’s commitment to publishing empirically grounded and internationally diverse research on evolving service and market environments.

    Geographic diversity:
    Cambodia Cambodia  Indonesia Indonesia ng.png Nigeria ph.png Philippines

  • Consumer Engagement and Digital Influence
    Vol. 2 No. 3 (2025)

    This issue of SEAJSM presents six empirical studies examining consumer behavior, digital influence, and service quality across telecommunications, beauty, banking, and tourism sectors. The articles explore contemporary phenomena including word-of-mouth communication in telecom networks, the role of Fear of Missing Out (FoMO) in influencer-driven skincare marketing, self-service platform adoption, and the interplay between service quality, satisfaction, and loyalty in banking and online retail. Additionally, the issue investigates voluntourist motivation and its impact on continued engagement and advocacy. Spanning Indonesia and Nigeria, this issue reflects SEAJSM's commitment to capturing diverse Southeast Asian and African perspectives on evolving consumer-brand relationships in the digital age.

    Geographic diversity: 

    Indonesia Indonesia Nigeria Nigeria

  • Events, Experiences, and E-Loyalty
    Vol. 2 No. 2 (2025)

    This issue of SEAJSM brings together six empirical studies that explore the dynamics of service quality, consumer loyalty, and tourist behavior in Southeast Asia. The articles cover a range of service contexts—from digital banking in Cambodia to online retail in Indonesia, and from national parks in Labuan Bajo to mass sporting events in Malang. Themes include e-service quality and its impact on trust and loyalty, the influence of destination image and event quality on satisfaction and revisit intention, and evolving customer expectations in a digitally transformed region. This issue features contributions from authors based in Cambodia, South Korea, and Indonesia, reflecting SEAJSM’s continued commitment to showcasing regional diversity and actionable service management insights.

    Geographic diversity:
    Cambodia Cambodia South Korea South Korea Indonesia Indonesia Taiwan Taiwan

  • Digital Services and Consumer Behavior
    Vol. 2 No. 1 (2025)

    The second issue of SEAJSM features six articles examining digital services and consumer behavior across various sectors in Indonesia. Notably, this issue includes contributions from authors across the world, reflecting the journal’s growing international reach and diverse academic perspectives in service management research.

    Geographic diversity:
    Austria Austria Taiwan Taiwan Indonesia Indonesia India India

  • First Issue: Commerce and Destinations
    Vol. 1 No. 1 (2024)

    The first issue of SEAJSM journal consisted of 6 articles with various topics on service management, all titles are studies that are empirically conducted in Indonesia, one of the most important nation in Southeast Asia

    Geographic diversity:
    Indonesia Indonesia