About the Journal
The Southeast Asian Journal of Service Management (SEAJSM) aims to advance knowledge and practice in service management across various industries, focusing on the unique geographic, economic, and cultural contexts of Southeast Asia. The journal covers conceptual and empirical research on tourism and hospitality, banking, education, healthcare, and other service sectors, with a particular interest in topics related to regional characteristics and interactions.
Current Issue
The second issue of SEAJSM features six articles examining digital services and consumer behavior across various sectors in Indonesia. These studies delve into QR code payment adoption among merchants, the role of user experience and e-service quality in e-commerce, behavioral intentions in mobile payments, and the impact of logistics service quality on customer loyalty. Notably, this issue includes contributions from authors across Austria, Taiwan, Indonesia, and India, reflecting the journal’s growing international reach and diverse academic perspectives in service management research.
