About the Journal

Southeast Asian Journal of Service Management (SEAJSM)

Publisher: Faculty of Business and Economics, Universitas Surabaya | e-ISSN: 3089-1469 (Online)

SEAJSM is a peer-reviewed and open-access journal published triannually in March, July, and November. The journal is dedicated to advancing knowledge and practice in service management across various industries, with a special focus on the unique geographic, economic, and cultural contexts of Southeast Asia. SEAJSM only accepts manuscripts written in full English and processes original submissions related to the scope of service management. Manuscripts must not have been published or submitted to other publishers.

We accept submissions with different methodologies, including quantitative, qualitative, bibliometric, and mixed methods

Scope

The scope of this journal includes, but is not limited to, research in service management with focus on:

Tourism and Hospitality
Banking and Finance
Education
Healthcare
Retail and E-commerce
Regional Service Interactions and Innovations

Indexing

SEAJSM is currently indexed in Google Scholar and aims to expand its presence in other indexing platforms in the future.

Submission

For submission guidelines, please click HERE.

Publication Schedule and Early Online Publication

SEAJSM is published three times per year (March, July, and November). The journal practices continuous early online publication: accepted articles are published as full-text PDFs with DOIs in the current issue as soon as they complete production, before the issue is formally closed. Accepted manuscripts therefore appear online in the form of "articles in press" ahead of the issue's scheduled publication date, ensuring rapid dissemination of research findings.

About the Journal