Archives

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  Digital Services and Consumer Behavior

  Vol. 2 No. 1 (2025)

  The second issue of SEAJSM features six articles examining digital services and consumer behavior across various sectors in Indonesia. These studies delve into QR code payment adoption among merchants, the role of user experience and e-service quality in e-commerce, behavioral intentions in mobile payments, and the impact of logistics service quality on customer loyalty. Notably, this issue includes contributions from authors across Austria, Taiwan, Indonesia, and India, reflecting the journal’s growing international reach and diverse academic perspectives in service management research.

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  First Issue: Commerce and Destinations

  Vol. 1 No. 1 (2024)

  The first issue of SEAJSM journal consisted of 6 articles with various topics on service management, all titles are studies that are empirically conducted in Indonesia, one of the most important nation in Southeast Asia